Achieving Your Business Goals: Customer Service

A Harvard Business Review study found that customers who have a positive experience with a company are 140% more likely to buy again than those who had a negative experience.

According to another HBR study, sales teams that use consultative selling techniques, where they focus on understanding the customer's needs and providing personalized solutions, have a sales close rate that is 30% higher than those that do not.

OBJECTIVES:

• Apply customer service and management techniques to achieve business objectives through effective sales strategies.

• Build a differentiating narrative that conveys the value proposition to customers in an attractive and convincing way.

• Discover new methods to transform customers' doubts and objections into a business opportunity.

• Model different sales closing styles to move customers toward business objectives.

INCLUDES:

• 1 micro-video

• Spotify playlist

• Gamified exercises with feedback in real time

• Role-playing

• Practical cases

• Downloadable toolkits

• Music-enhanced experience

THEME:

Unplugging Playlist