Empathetic communication

Empathy is the main competency for practicing good leadership and one of the three strongest predictors of the effectiveness of people in executive positions (Management Research Group, 2015).

In addition, practicing empathy when communicating ideas improves the ability to negotiate (INSEAD, 2008).

OBJECTIVES:

• Learn the key steps for having successful empathetic communication at work.

• Apply active listening strategies to facilitate understanding in interpersonal relationships.

• Develop follow-up questions to inquire, empower others, and make effective decisions.

INCLUDES:

• 4 micro-videos

• 1 nano-podcast

• Self-managed challenges for the workplace

• Interactive online and downloadable material

TOPIC:

TikTok