A Harvard Business Review study found that customers who have a positive experience with a company are 140% more likely to buy again than those who had a negative experience.
According to another HBR study, sales teams that use consultative selling techniques, where they focus on understanding the customer's needs and providing personalized solutions, have a sales close rate that is 30% higher than those that do not.
OBJECTIVES:
Apply customer service and management techniques to achieve business objectives through effective sales strategies.
Build a differentiating narrative that conveys the value proposition to customers in an attractive and convincing way.
Discover new ways to turn customers’ doubts and objections into business opportunities.
Model different sales closing styles to move customers toward business objectives.
INCLUDES:
1 micro-video
Spotify playlist
Gamified exercises with real-time feedback
Role play
Practical case studies
Downloadable toolkits
Music-enhanced experience
THEME:
Relaxation playlist
Valentina Laval
Master's in Organizational Psychology, UAI.
Certified in Microlearning, ATD.
Senior facilitator in corporate training and wellness
Co-founder of Lifebox
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