OBJECTIVES:
Develop a positive attitude and a mindset of continuous improvement in customer service.
Apply effective strategies to exceed the expectations of internal and external customers.
POWER SKILLS TO WORK ON:
Effective communication
Service mindset
Empathy
Results orientation
Adaptability
INCLUDES:
An opening activity to encourage interaction and trust among participants
A facilitator who inspires, guides, and motivates participants throughout the experience
A final push to turn the workshop’s ideas into action
A closing recognition for taking part in an experience designed to strengthen your learning and transformation
"Me as a customer" activity
Practical case studies
Golden questions toolkit
Interactive boards
Group reflection
Expert facilitator
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