93% of customers consider employees’ attitude to be a key factor in success at work.
Feeling that we contribute to the lives of our internal and external customers strengthens our sense of purpose at work, increasing motivation and satisfaction (Strathclyde University, 2008).
OBJECTIVES:
Develop behaviors that reflect a positive customer service attitude.
Acquire habits to exceed the expectations of internal and/or external customers.
INCLUDES:
7 micro-videos
Self-managed challenges for the workplace
Interactive online and downloadable material
THEME:
Botanical
Valentina Laval
Master's in Organizational Psychology, UAI.
Certified in Microlearning, ATD.
Senior facilitator in corporate training and wellness
Co-founder of Lifebox
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