OBJECTIVES:
Strengthen resilience and emotional well-being in work environments.
Apply effective strategies to manage emotions in customer service situations.
POWER SKILLS TO WORK ON:
Self-efficacy
Stress management
Optimism
Frustration management
Resilience
INCLUDES:
An opening activity to encourage interaction and trust among participants
A facilitator who inspires, guides, and motivates participants throughout the experience
A final push to turn the workshop’s ideas into action
A closing recognition for being part of an experience designed to strengthen your learning and transformation
Coaching exercise
Practical case studies
Reframing activity
Practical mindfulness
SMARTER action plan
Expert facilitator
This course is taught by specialist professionals, prepared to deliver a quality learning experience.
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